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Question Categories
About Fig
Application Help
Submitting an Application
- Why do you need my banking log-in information?
- What documents do I need to have to submit my Fig Loan application?
- Why do you need my SSN?
- Why is my bank not listed by your bank verification system (Plaid) ?
- What if my bank account is new?
- What if I don't have income yet? Got a new job or lost my job recently.
My Application Is Being Reviewed
My Application Was Approved
My Application Was Declined
- Why was I not approved?
- How long do I have to wait to reapply after a denial?
- Will I be approved if I reapply for less?
- I got approved but my partner didn't (or vice-versa)... why?
- Why can't you lend to active duty military and their families?
- What are the regulatory databases used in Florida, Illinois and Ohio? Why are they the reason my application was denied?
Income documents
Making Payments
Modifying payments
- What do you mean by "original payment dates"?
- What do I do if I have been impacted by COVID-19 and need accommodation?
- How can I make payments directly from my debit card?
- I need to cancel or change a processing payment
- How can I change my payment schedule?
- Why is my payment processing before my scheduled due date?
Paying my loan early
Managing payment methods
- Why did my payment fail? What can I do about it?
- I'm on automatic payments, but my payments have not been withdrawing, why?
- I need to update my payment account
- How can I make a payment right now?
- I need to make a partial payment or pay a custom amount
- How to avoid overdraft and NSF fees